Customer Service

• Deliver within 60 miles
• 24 hour emergency service
• Evaluation of client's workplace for wheelchair accessibility
• Time and travel to secure proper documentation for patient
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Providing additional E tanks at no charge
• Provide oxygen conserving devices for client's ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
• Overnight oximetry testing
• Oxygen titration tests by Respiratory Therapists for patients using pulse dose O2 devices
• Disinfection supplies for nebulizers
• CPAP education and motivational support to encourage compliance
• Portable oxygen concentrators for greater independence